Shipping & Returns
THE IVY SAP
Orders are accepted 24/7. However, please note that orders are shipped Monday – Friday, during regular business hours 8:00AM – 5:00PM, excluding all major holidays.
Our products are manufactured in Metro Detroit, MI and are sent via UPS, USPS Priority Mail, or DHL Express – based on your residence and selected shipment method at checkout. The transit time will be based per state and packages will be delivered approximately 2-7 business days after your order is processed. Orders are processed within 1-4 business days from the date of purchase. During busier seasons, especially Fall and Winter holidays, our carriers may experience delays. THE IVY SAP is not responsible for these delays, as it is out of our control.
Orders are processed in the order that they are received – we do not make exceptions. Once you complete you purchase, we require 1-4 business days to complete processing requirements. Understand that the time it takes for us to process your order, is separate from transit time. These days are in addition to the transit it time you selected at checkout and the respective carrier. THE IVY SAP is not responsible for carrier delays. As soon as we ship your package, you will receive a shipment notification via email with the order tracking number. Furthermore, if you suspect that your package has shipped, please use your order’s tracking number and online service provided by the carrier to track your shipment. For any concern with order processing please email firstname.lastname@example.org
The carriers we’ve partnered with provide numerous shipping options to meet your needs. Our carriers include UPS, USPS, and DHL Express. At this time, we do not provide flat rate or free shipping. You must pay for shipping in order to receive any of our product that are purchased via our website. Moreover, shipping doesn’t apply to any sales that are made in person via POS locations. The rate that you pay for shipping is determined by the weight of all of the items in your cart, as well as their destination. The calculation is determined via our carriers. THE IVY SAP cannot reduce any of the carrier fees, as it is out of our control.
THE IVY SAP ships to all 50 states via UPS and USPS Priority Mail carriers. Please note that if you live in Hawaii and Alaska, you may experience longer delivery times.
We are proud to ship our products internationally. THE IVY SAP has partnered with DHL Express and USPS International to provide the gift of the gospel through aromatherapy to the rest of the world. Please note that you may experience longer delivery times.
Visit our frequently asked questions page. For FAQs, click here.
Visit our refund policy page. For Refund Policy, click here.